At Octobers Very Own, we want you to be satisfied with your purchase. If you are not completely happy with your order, please contact our customer support team to discuss your return or refund options.
1. Returns
To be eligible for a return, items should generally be:
- Unworn and unused
- In their original condition
- Free from stains, damage, or signs of wear
- Returned with original tags and packaging, where applicable
- Accompanied by your order details or proof of purchase
For hygiene reasons, certain items may not be eligible for return once opened or worn.
Please contact us before sending any item back. Returns sent without contacting our support team may not be accepted.
2. Return Process
If you would like to return an item, please contact us with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, where relevant, if the item is damaged or incorrect
Our support team will provide further instructions regarding the return process.
Email: infoctobersveryown@gmail.com
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us assess the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another suitable resolution.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method where possible.
Please note that the time required for the refunded amount to appear in your account may depend on your bank or payment provider.
5. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other legitimate reasons. This may include items that have been worn, washed, damaged, altered, or otherwise used.
Sale or promotional items may also be subject to specific return conditions, which will be communicated where applicable.
6. Return Shipping
Unless an item is faulty, damaged, or incorrectly supplied, customers may be responsible for the cost of returning an item.
Original shipping charges may not be refundable unless required by applicable law or agreed otherwise.
7. Exchanges
If you would like to exchange an item for another size or product, please contact our support team before returning the item.
Exchanges are subject to product availability and applicable return conditions.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed, dispatched, or otherwise fulfilled, cancellation may no longer be possible and the standard returns process may apply.
9. Important Information
We reserve the right to refuse returns that do not meet the applicable return conditions, except where consumer law gives you a legal right to return an item.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
10. Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact our support team:
Octobers Very Own
Website: shopoctobersveryown.co.uk
Email: infoctobersveryown@gmail.com
We are committed to providing helpful customer support and making the returns process as straightforward as possible.